Maintenance
Annual Maintenance Contracts (AMC)
Planned maintenance, security updates and fault response for the systems we build and install.
Monitoring
We watch the systems in the contract and tell you when something needs attention.
Agreed Response Times
Each contract sets response times for every priority level, based on how critical the system is to you.
Security Updates
Dependency and security updates, certificate renewals and routine tuning, on a schedule set in the contract.
Priority Levels
How we classify faults. Response and resolution times for each level are written into your contract.
| Priority | When it applies |
|---|---|
| P0: Critical outage | The production system is down, data is at risk, or a security breach is in progress. |
| P1: Major fault | A core function is badly affected and there is no workaround. |
| P2: Moderate issue | A non-critical feature fails and a temporary workaround exists. |
| P3: Minor or question | Cosmetic changes, non-urgent requests, or general technical questions. |
Need an AMC for Your System?
We review your system and draft a contract that fits how you use it.